Microsoft has released Kaizala mobile messaging app for business to its customers on Office 365 worldwide, almost two years after its unveiling, as an integral part of Microsoft Teams in a bid to win over the so-called “first-line” workers.
Kaizala, which was originally available on Android/iOS platforms for U.S. users, though not included in Office 365 subscriptions, but subsequently made available for commercial Office 365 subscriptions in 28 countries including Turkey, Brazil, India and Indonesia, in 2017.
Now, Microsoft has rolled out Kaizala to Office 365 customers in about 40 languages and 180 markets globally, including the U.S., in bid to stem the usage of consumer apps in the workplace which has been a huge challenge for large organizations as regards the control of sensitive data leakages.
The messaging app supports both video and audio calls, as well as group text messaging just like WhatsApp and Messenger, albeit it served as a business alternative to these consumer messaging apps, with more focus on business usage; Kaizala has strong security and administrative features that are lacking in those consumer-focused apps.
Kaizala ensures that data is encrypted at rest and in transit, and the management portal allow administrators to create and manage groups, as well as define policies for each of the groups.
And Microsoft account is not compulsory to access Kaizala, as users can sign up with their phone numbers, which “open directory” approach will serve for temporary employees and contractors who may be required to have access to the organizations services.
Also, it makes it pretty easy to support first-line workers or employees who are not provided with a corporate account, thus address the challenges of traditional business communications which prevents them from extending their services to such grade of workers.
Microsoft's planned wider rollout of Kaizala along with recent updates to Teams, the company’s collaboration and communication tool, may perhaps be the ultimately kill switch in the usage of consumer apps in the workplace.