How Businesses are Winning by Getting Chatty (Infographic)



If you've ever asked Google or Siri, or Alexa, or any of the other various virtual assistants on the market to look something up, play you a song, or even set a timer, then you definitely have encountered a form of chatbot.

But chatbots can be used for a lot more than simple tasks like finding where the nearest fast food restaurant is. Stores like Tj Maxx started using chatbots to boost sales and never looked back, as customers were extremely happy with the clever automated assistant.

They have some chatbots that can talk you through the buying process – helping you to find the perfect deal for you. Nordstrom’s bot is quite advanced. It helps you narrow down gift choices for other people based on a series of questions about their characteristics.

Not all bots out there are quite as advanced, but most can answer basic questions. They can be a great aid to customers and companies. Clients can simply ask the bot a question through instant chat or live chat and get most of the answers that they need straight away.

This could be in the form of a basic customer query, like what the regular shopping hours are, or narrowing down buying options. So they can be used to improve customer service and boost sales at the same time.

And, best of all for businesses, chatbots don’t require a pension plan or time off. It’s a win-win for companies and clients – a 24/7 company representative that should always have the right answers. The infographic below outlines more predictions of the sort as well as more mind-blowing data on how businesses are winning through chatbots.

Conquering The World – Chatbots Gone Wild
Previous
Next Post »