The discovery of a huge privacy issue with Apple's FaceTime has got the whole technology world talking; the bug allow anyone calling any Apple device owner via FaceTime to spontaneously hear every conversation at the background even without the recipient picking the call, or reject the call.
While the video and audio calling service works only with Apple devices, including: iPhones, iPads, iPod Touch and Mac, the FaceTime bug was triggered by exploiting a vulnerability with Group FaceTime adding of third person onto a call, allowing you to hear the audio from your recipient immediately it starts ringing at their end.
Initially spotted by a teenager playing Fortnite, which according to the Wall Street Journal, the boy's mom, Michelle Thompson tried frantically to warn Apple of the bug before the issue blew up all over the social media.
The FaceTime bug became public knowledge after several attempts to reach Apple had failed, which calls to question the rigidity of technical support from the biggest tech companies, which is increasingly becoming a nightmare, with processes often automated, and largely having users going round and round in circles when they require human intervention to solve critical issues.
All the efforts to reach out to Apple in multiple of times - by direct phone calls, email messages, sending a fax, via Facebook and Twitter, and also reporting to the company's product security team, proved abortive.
Michelle Johnson’s report to Apple was about a week ago, and had the tech company heeded the warning, this huge privacy gaffe could have been reduced to the barest minimal, as eventually, every other users got to experience the bug and began to speak out, before Apple finally responded by disabling the Group FaceTime feature.
Apple, however has promised rolling out a permanent security fix for the FaceTime bug through a software update later in the week.